things you’ll find useful
Here you can find useful documents and our external file server.
If we have been unable to answer your question or you can’t find what you are looking for email us and we will get back to you.
a guide to our fees
For information concerning Poppleton & Appleby’s charging policy in respect of specific case types, please see the following document:
Statement of Insolvency Practice 9 (‘SIP9’) provides an explanation of creditors’ rights with regard to office holders’ fees. It explains how an insolvency practitioner seeks approval of his fees, what information a creditor can expect to receive, and what a creditor can do if he is dissatisfied with the level of a practitioner’s fees.
Read our Terms and Conditions of business here.
how to complain
All of our appointment-taking Insolvency Practitioners are licensed and regulated by The Insolvency Practitioners Association (IPA). Since 5 June 2013 any complaint relating to an IPA authorised (i.e. licensed) insolvency practitioner’s regulated work must be channelled through a common Complaints Gateway hosted by the Insolvency Service. If the complaint is within the scope of the complaints system it will then get passed to the IPA for further enquiry.
At all times we seek to adhere to the requirements of our regulators in addition to our own strict standards of ethical and professional conduct. If at any time a party considers that we may have fallen short of what is expected of us in this regard we would hope that they would contact us directly to discuss the matter and provide an agreeable resolution; however, you do have the right to lodge a complaint directly with the Insolvency Service.
If you wish to go directly to Complaint Gateway on the Insolvency Service website, please use this link https://www.gov.uk/complain-about-insolvency-practitioner
how we manage personal data